Privacy Policy
At St Pete Locksmith, we respect your personal privacy and are committed to safeguarding your information. This policy details how we collect, use, and protect your data, including our strict safeguards regarding SMS and mobile communications.
1Introduction
Welcome to St Pete Locksmith (“we”, “our”, or “us”). We provide professional, licensed automotive, residential, and commercial locksmith services across St. Petersburg, Pinellas Park, Clearwater, and Pinellas County, Florida.
This Privacy Policy explains how we collect, store, utilize, and protect your personal information when you visit our website (stpete-locksmith.us), request a service quote, schedule an appointment, call our dispatch line, or interact with our SMS text messaging program.
By accessing our website or utilizing our dispatch, booking, and emergency locksmith services, you acknowledge and agree to the practices outlined in this Privacy Policy.
2Information We Collect
To provide swift on-site locksmith and security services, we collect information directly from you through our website forms, phone inquiries, and communications:
- Full Name and business/property name
- Phone number (mobile or landline)
- Email address for confirmations & invoices
- Physical service address or lockout location
- Lock type, door hardware, or key specifications
- Vehicle Make, Model, Year (for automotive keys)
- Vehicle Identification Number (VIN) where required
- Proof of ownership/residence for lockout verification
Automatically Collected Technical Information: When you access our website, our servers automatically record standard internet log data, including IP address, browser type, device information, operating system, pages visited, and referring URLs.
3SMS & Text Messaging Consent (Strict Carrier Protection)
Strict Mobile Privacy Guarantee:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
When you submit a contact form, request a quote, schedule a service appointment, or call our team, you may provide explicit consent to receive SMS communications regarding:
- Technician dispatch & arrival updates
- Service estimates & quote details
- Appointment reminders & confirmations
- Digital receipts & post-service follow-ups
Message frequency varies based on your active service request (typically 1–5 messages per transaction). Standard message and data rates may apply. You can reply STOP at any time to cancel, or reply HELP for assistance.
4How We Use Your Information
We use the data we collect solely for legitimate business and service operations:
- Service Fulfillment: Dispatching certified mobile technicians directly to your specified vehicle, home, or commercial facility.
- Quote Calculation: Preparing accurate, honest, and transparent upfront pricing based on lock hardware, vehicle year, or security requirements.
- Customer Support: Addressing inquiries, managing service appointments, and verifying ownership for lock opening authorization.
- Billing & Invoicing: Generating digital work orders, receipts, and processing authorized payments.
- Service Improvement & Security: Monitoring website performance, preventing fraudulent activity, and ensuring user security.
7Data Security & Retention
We implement industry-standard administrative, technical, and physical security measures (including SSL 256-bit encryption for data in transit and encrypted database storage) to protect your personal details against unauthorized access, loss, or alteration.
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy warranty obligations, complete tax and accounting requirements, or comply with applicable legal mandates.
8Your Rights & Choices (SMS Opt-Out)
You maintain complete control over how we communicate with you:
Cancel SMS Texts (Opt-Out)
To stop receiving text messages, simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received. You will receive an immediate confirmation of your opt-out.
Data Access & Erasure
You can contact us at any time at stpetelocksmith.fl@gmail.com to review, update, or request the permanent deletion of your customer record from our systems.
9Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our privacy compliance team directly:
St Pete Locksmith
4922 73RD AVE N. PINELLAS PARK, FL 33781